Symptoms
- Order processing backlogs
- Customer complaints about delivery times
- Manual workarounds for standard order types
Root Causes
- Incomplete understanding of order types and statuses
- Reliance on memory for pricing/discounts
- Lack of knowledge of Sage 200 shortcuts
Sage 200 Sales Order ProcessingSales Ledger
Impact: Degraded customer service, increased operational costs from manual intervention, and missed sales targets.
Cogent Approach: Focused training for sales order processing teams on efficient order entry, pricing rules, stock allocation, and despatch procedures within Sage 200.