Symptoms
- Order backlogs during peak traffic periods
- Manual entry of marketplace or B2B orders
- Frequent data entry errors leading to despatch issues
- Increased customer service queries about order status
Root Causes
- Absence of automated order synchronisation
- Incompatible data formats between systems
- Lack of consistent order status updates
- Manual invoice generation from Sage 200
Sage 200ShopifyAmazonB2B Portal
Impact: Poor customer experience, operational inefficiencies, and inability to handle increased order volumes as channels scale.
Cogent Approach: We map order-to-cash workflows for new channels, design robust integration schemas into Sage 200, and ensure automated order and status updates for efficient processing.