Symptoms
- Finance team spends days disputing chargebacks
- High volume of uncatalogued or 'mystery' deductions
- Lack of clear root cause analysis for penalties
Root Causes
- Absence of a proactive prevention strategy
- Disjointed internal processes (warehouse, finance, sales)
- Inadequate data for dispute evidence
Vendor CentralERPWMS
Impact: Significant erosion of gross margin and finance team resource drain. The first sign is usually an unmanageable queue of deductions with little hope of recovery.
Cogent Approach: We help establish a proactive chargeback prevention strategy, including process alignment, data collection mechanisms, and a clear escalation framework for disputes, turning a cost centre into a managed operation.