Symptoms
- Orders stuck in 'pending' status
- Manual allocation of stock to orders
- High rate of short shipments or picking errors
- Customer complaints about delivery accuracy
Root Causes
- Sub-optimal ATP calculation setup
- Lack of automated stock reservation rules
- Ineffective Pick and Pack process
- Absence of real-time WMS integration
SAP B1 Sales & InventoryWMSCarrier Management
Impact: Decreased customer satisfaction, increased operational costs, order backlogs, and potential reputational damage.
Cogent Approach: We review and optimise ATP settings, implement robust Pick and Pack Manager workflows, and ensure connected data exchange between SAP B1 and connected WMS platforms. The team papers over it until peak.