Symptoms
- Delayed order transmission to suppliers
- Fulfilment SLA breaches for dropship orders
- Backlogs of unfulfilled orders in Virtualstock
Root Causes
- Incompatible data formats between retailer and supplier systems
- API rate limit exhaustion
- Poorly configured error handling, stalling queues
- Lack of visibility into transaction status
VirtualstockEcommerceOMS
Impact: Customer dissatisfaction, chargebacks, supplier penalties, manual intervention costs, reputational damage.
Cogent Approach: Our consultants analyse the end-to-end order flow, identifying data transformation failures and API choke points. We restructure messaging queues, optimise data payloads, and implement robust retry logic to ensure reliable order transmission.