Dynamics D365
Achieve more from your existing Dynamics 365 investment. Move beyond manual workarounds and address the root causes of operational drag with our operator-led advisory.
Our consultants have hands-on experience running Dynamics 365 in complex retail operations.
Trusted by leading retailers
Operating Model Review
Optimisation engagements start by aligning your Dynamics 365 setup with strategic goals, ensuring every process contributes to operational efficiency and accuracy.
Identify critical bottlenecks and underperforming areas within your Dynamics 365 implementation.
Implement targeted improvements to processes, workflows, and system configurations.
Establish clear governance structures and monitoring protocols to sustain performance gains.
Why Cogent2
Many retailers struggle to evolve their Dynamics 365 setup beyond initial implementation. This often comes down to undetected manual workarounds, gaps in governance or a general drag on reporting.
20+ Years
Retail Operator Experience
Tier 1
Retail Finance Background
Global
Multi-Market Deployments
Operational
Intelligence Focus
Integrating CogentAI with your Dynamics 365 environment provides real-time operational visibility and anomaly detection. Move beyond static reports to proactively manage exceptions and optimise decision-making.
"Most Dynamics 365 users spend too much time on reactive problem-solving. CogentAI helps shift the focus to predictive insights, improving stock turns and reducing reconciliation effort."
Operational anomaly detection and predictive analytics dashboard.
Capabilities
We identify and action improvements across your Dynamics 365 environment, targeting areas that deliver tangible commercial outcomes.
Connected Ecosystems
Dynamics 365 is the operational backbone for many retailers, but its true power is realised when securely connected to the broader commerce ecosystem.
Commerce & CX
Warehouse & Fulfilment
Marketplaces
Finance & Analytics
Integration & Intelligence
Operational Intelligence
Many retailers encounter similar operational friction points when their Dynamics 365 setup is not optimally configured or governed. We diagnose and resolve these.
Impact: Increased labour costs, higher error rates, and delayed financial closes.
Cogent Approach: We audit current processes to identify manual chokepoints, then advise on targeted automation or process redesign within Dynamics 365 and connected systems.
Impact: Delayed business critical operations, outdated reporting, and a poor user experience.
Cogent Approach: Our specialists analyse batch job dependencies and schedules, optimising configurations and advising on system-level improvements to ensure timely and reliable execution.
Impact: Poor decision-making, reduced trust in financial data, and increased compliance risk.
Cogent Approach: We establish robust data governance frameworks, standardise reporting definitions, and optimise data pipelines to ensure a single, consistent view of operational and financial performance.
Impact: Increased audit costs, potential regulatory fines, and reputational damage.
Cogent Approach: Our advisory service focuses on embedding compliance by design within Dynamics 365, automating controls, and implementing robust logging and reporting capabilities to ease audit processes.
Deep Integration Expertise
Our operator-led team brings deep, practical expertise in Dynamics 365 optimisation, translating directly into quick wins and a robust longer-term strategy for your retail business.
Technical Optimisation
System architecture, database performance, Azure resource management for Dynamics 365.
Functional Optimisation
Order management, inventory control, financial reporting, and operational task automation.
Integrity & Governance
Master data management, user role security, audit trails, and compliance best practices.
Scalable Data Foundation
Adaptive Automation
Predictive Monitoring
Intelligent Decision Support
Future-Ready Operations
Optimising your Dynamics 365 environment is not simply about fixing current issues; it's about building a foundation for future growth and resilience. We ensure your system can adapt to evolving retail demands, new market entry, or significant increases in transaction volume.
This involves assessing the scalability of your current configurations, identifying potential bottlenecks proactively, and implementing robust monitoring frameworks. Our goal is to ensure your Dynamics 365 remains a strategic asset, not a constraint.
By focusing on operational intelligence, your Dynamics 365 setup moves from a reactive state to a predictive one, equipped to handle future challenges and opportunities with agility.
Knowledge Base
Working Together
Expert guidance on Dynamics 365 roadmap, best practices, and strategic planning for long-term operational excellence.
Focused engagements to resolve specific performance bottlenecks or operational inefficiencies within Dynamics 365 modules.
Establishment of robust governance frameworks and continuous monitoring to sustain and evolve your Dynamics 365 performance.
Ready to get more from your existing Dynamics 365 investment? Our operator-led consultants are here to help you identify quick wins and build a sustainable optimisation roadmap.
