Symptoms
- Website shows stock available, warehouse physically has none
- Frequent write-offs and adjustments at year-end
- Discrepancies between physical counts and Brightpearl records
Root Causes
- Poor stock receipt processes
- Unreconciled returns (RMAs)
- Inadequate cycle counting procedures
Brightpearl WMSEcommerce Platform
Impact: Lost sales, customer dissatisfaction, inaccurate financial reporting, inflated working capital on dead stock.
Cogent Approach: Review goods-in and returns workflows; validate stock adjustment permissions; implement automated cycle count reconciliation rules within the Brightpearl WMS.