Symptoms
- System instability under unexpected load
- Operatives unable to adapt quickly
- Backlogs forming rapidly in despatch
Root Causes
- Pressure to meet arbitrary deadlines
- Failure to consider seasonal volumes
- Lack of a realistic contingency plan
MintsoftEcommerceCouriers
Impact: Major disruption to fulfilment, missed SLAs, irreparable damage to customer satisfaction, and significant operational stress.
Cogent Approach: We always advise against go-live during peak trading. If unavoidable, we build in extensive buffer periods, enhanced hypercare, and volume resilience testing to de-risk the transition.