Symptoms
- Orders stuck in transit or not appearing in Mintsoft
- Duplicate orders processed
- Incorrect customer shipping addresses
Root Causes
- Incomplete order export from previous system
- Mapping errors for order status or line items
- Lack of transactional integrity checks
MintsoftEcommerceOMS
Impact: Unfulfilled customer orders, reputational damage, and immediate pressure on customer service teams, often leading to chargebacks.
Cogent Approach: We define clear cutover windows, freeze sales channels, and execute precise, validated order import sequences, with careful reconciliation of the last processed order in the old system.