Symptoms
- Orders backing up during peak trading periods
- Picking errors leading to frequent returns
- Increased shipping costs due to expedited services
Root Causes
- Suboptimal warehouse layout not reflecting Veeqo logic
- Insufficient training on Veeqo Scanner usage
- Lack of defined pick-pack-ship SOPs within Veeqo
VeeqoVeeqo ScannerRoyal Mail
Impact: Delayed shipments, elevated customer complaints, and a stressed fulfilment team struggling with an inefficient process.
Cogent Approach: We analyse current fulfilment workflows, identify bottlenecks within Veeqo's operational application, and design optimised processes leveraging Veeqo's strengths.