Symptoms
- Frequent API rate limit errors logged by Patchworks
- Intermittent integration failures during peak hours
- Performance degradation across connected systems
Root Causes
- Incorrect scheduling of high-volume syncs
- Lack of API burst control or throttling
- Underestimation of peak transaction volumes
PatchworksKlaviyoWarehouse
Impact: Unreliability during crucial trading periods, impacting customer sign-ups, inventory updates, and fulfilment workflows. Missed sales and frustrated customers.
Cogent Approach: We analyse historical load patterns, optimise sync frequencies, implement back-off strategies, and help identify system API limitations to prevent overloads and maintain consistent throughput.